Compliance of Direction Issued by the Central Information Commission U/S 19 (8) (a)

1. Objective/purpose of the public authority
   

   Mission/Vision and Brief History of the Bank
   Duties / Main Activities / Functions of the Bank
   List of services being provided by the Bank with a brief write-up on them
   Organisational structure Diagram at various levels namely, Corporate / Zonal / Regional / Branch / Other Offices
   Expectation of the Bank from public for enhancing its effectiveness and efficiency

   Fair Practices Code
   Banking Codes & Standards Board of India

   Arrangement and methods made for public participation/contribution

   Tenders
   Investor Services

   Mechanism available for monitoring the service delivery and public grievance resolution.  

2. Details of the powers and duties of officers and employees of the organization
   
   
3. List of rules, regulations, instructions, manual and records used for discharging functions
   
   
4. Provision to seek consultation/participation of public or its representatives for formulation of policies - Policy

Corresponding Information about Bank under Section 4 of RTI Act
Citizen Charter
SLBC Rajasthan
SLBC UP
Sponsored RRBs


5. Provision to seek consultation/participation of public or its representatives for formulation of policies - Provision
   
   

   Corresponding Information about Bank under Section 4 of RTI Act
   Citizen Charter

6. Information about official documents

Corresponding Information about Bank under Section 4 of RTI Act
News Letter
Model Policy Documents


7. Information on Boards, Councils, Committees and Other Bodies
   
   
8. Contact information about the Public Information Officers, Assistant Public Information Officers and Departmental Appellate Authority of the Public Authority  
   
   
9. Procedure followed to take a decision for various matters
   
   
10. Documents procedures/laid down procedures/Defined Criteria/Rules to arrive at a particular decision matters; Different levels through which a decision process moves
    
    
11. Various arrangements made to communicate the decision to the public

Holidays in India
Guidance Note
Inquiry
Interest Rates
Service Charges & Fees


12. Officers at various levels whose opinions are sought for the process of decision making 
    
    
13. Officers at various levels whose opinions are sought for the process of decision making
    
    
14. Final authority that vets the decision.
    
    Chairman & Managing Director and Board of Directors
    
    
15. Important matters on which decision is taken
    
    The decisions will be taken at various levels like Branch, Regional Office, Zonal Office and Head Office/ Corporate Office depending upon the type of matter and administrative/ lending powers
    
    
16. Directory of Officers and Employees
    
    
17. Information about the details of the budget for different activities under different schemes
    
    
18. The manner of execution of subsidy programmes

Corresponding Information about Bank under Section 4 of RTI Act
MSME Care Centre
Code of Bank’s Commitment to Micro & Small Enterprises

19. Particulars of Recipients of concessions, permits or authorization granted
    
    
20. Details of the Norms/Standards set by the department for execution of various activities/ programmes
    
    
21. Details of the information related to the various schemes which are available in the electronic format
    
    
22. Means, methods or facilitation available to the public which are adopted by the department for dissemination of information
    
    
23. Frequently Asked Questions and their Answers  
    
    
24. Related to seeking information

    Inquiry
    Public Information Officers
    Appellate Authority
    
    

25. Training imparted to public by Bank
    

    Baroda Grameen Paramarsh Kendra
    Baroda Swarojgar Vikas Sansthan
    Sarthee FLCC