Pensioners are our valuable and worthy customers. The Bank is committed to provide best of the customer service to them. We value their role in the nation building. As Senior Citizens of the country, we recognize their valuable contribution. With a view to provide better and complaint free service to all pensioners, Bank of Baroda has centralised the payment of pension throughout the country at all pension paying branches from the CPPC. The CPPC is located at Head Office, 1st Floor, Suraj Plaza-I, Sayajigunj, Vadodara – 390005, Gujarat.
It undertakes the calculation of the pension for the pensioners drawing pension from our Bank. Changes in pension paying parameters including revised DA, Arrears of DA etc. are also made centrally. Through creation of pool of specialized officers at CPPC, we are striving for timely and accurate payment of pension to all categories of pensioners as well as redressal of grievances of the pensioners.
For redressal of Pensioners’ grievances a Toll Free Help Line 1800 233 2656 has been provided at CPPC. Pensioners can also contact us via. Email at firstname.lastname@example.org.
To start with the job of pension payment to Central Civil Pensioners and Railway Pensioners is centralised at the CPPC. With effect from 01.10.2012 payment to Telecom Pensioners is centralized at CPPC.