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E-lobby

E-lobby is a place where automated banking is done without any manual intervention; it is designed in a unique way to create a brand image of the bank and to accommodate 5 different machines which makes banking easy for the customers 24 X 7. Currently we have more than 230 e-lobbies operational across India. Details of the machine installed in Baroda E-lobby are as follows:

  1. Cash Recycler:
    • Customers can Deposit as well as withdraw cash from this machine
    • The daily limit for depositing cash without card is Rs.20,000/- and with card maximum amount is Rs.2,00,000/- ,however it is restricted to Rs.49,999 if the customers PAN no is not updated in the account.
    • Customer has the facility of deposit and withdraws cash 24x7 through the machine installed in elobby.
  2. ATM Machine:
    • Customer can withdraw cash from this machine 24x7
    • Customer can register for mobile banking from this machine
    • Customer can obtain Balance and Mini Statement from this
    • In selected machines  some of the utility bill payment can also be done
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    •  Multifunction Kiosk(MFK):
    • Cheque deposit facility with the help of Cheque Truncation System (CTS) and UV scanning facility- Integration with CTS server to paste the images in CTS server on frequently basis to reduce the process time.
    • Internet Banking with limited functions ( Icon based / Web based)
      • Balance enquiry, Mini statement
      • Fund transfer –Within bank / outside bank using NEFT of Internet banking
      • Bill payment facility for utility bills (Post paid, mobile ,telephone, electricity, water
      • Recharge / top up of Mobile, DTH)
    • Bill payment can be through debit card or net banking with provision for screen based entry-Integration with Switch for payment with debit card.
    • Non-financial transaction (Balance enquiry, Mini statement etc.) execution using debit card authentication
    • Informational services like IFSC code, Branch locator, product Information with capturing the detail of the customer and integration with bank’s CMS to generate outbound services through CSOs etc.

                    

    • Self Service Passbook Printer(SSPBP):
    • It is an automated kiosk where in customer can print there passbook on their own.
    • SSPBP kiosk recognizes the account details from the magnetic strip placed on the Passbook, through these details kiosk fetches the account transaction and prints it on passbook.
    • Customer can use this facility 24x7 from the SSPBP machine installed in elobby.
    • Digital Signage System (DSS):

     

    Digital Signage Systems will help in promoting and increasing awareness of bank’s products. These systems will include a LED screen and media player. The content for these LEDs would be distributed electronically from a server installed at our Data Centre. Currently we would be installing these systems at 400 locations across India.

    The content which will be pushed centrally would include –

    • Latest  product information and offers
    • Regional content on select occasions
    • Statutory content/important notices for customer information
    • DO’s & DONT’s related to transaction security for customers
    • Interest rates of term deposits / loan products

The content will be in the form of images, short videos, tickers, etc.




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